When you visit a hotel or restaurant for a meal, you might have noticed that some establishments only serve bottled water, refusing to provide regular drinking water. This practice is not only unfair but also against the rules. As a customer, you have the right to access free and clean drinking water without being forced to purchase bottled water.
What Are the Rules?
Under the rules of business standards and consumer rights, hotels and restaurants are required to provide basic amenities to their customers, including drinking water. Denying this service and insisting on selling bottled water is a violation of regulations.
Your Rights as a Customer
- Free Drinking Water: Every hotel and restaurant must provide clean, safe drinking water to its customers without any extra charges.
- No Mandatory Purchase: You cannot be forced to buy bottled water as a condition for drinking water.
- Receipts Matter: If you are charged for bottled water, ensure you get a receipt mentioning the cost. This will help you in case you want to lodge a complaint.
How to File a Complaint
If a hotel or restaurant denies you free water or forces you to buy bottled water, you can take action. Here’s how:
- Contact the National Consumer Helpline:
- Call 1800-11-4000 to complain.
- Alternatively, you can register your grievance on the official website National Consumer Helpline.
- Inform the Local Food Security Department:
Report the issue to your local food safety office. They ensure that hotels and restaurants comply with regulations. - Approach Consumer Court:
If the problem persists or you feel your rights have been seriously violated, file a case in the consumer court. Make sure to keep the receipt as proof of your complaint.
Penalties for Violating Rules
If a hotel is found guilty of denying free drinking water, they may face strict penalties. The authorities can impose heavy fines for failing to comply with the standards of basic customer service.
Why It’s Important to Speak Up
By raising your voice, you not only protect your rights but also ensure that others are not exploited in similar situations. Awareness among customers will discourage hotels and restaurants from engaging in such unfair practices.
Remember, providing free drinking water is a fundamental service that every customer is entitled to. Stay informed and take action when necessary.
